Terms & Conditions
The Cove (a part of Bambi’s Cove)

The Cove is a cosy and vibrant coworking space located in Minehead. Whether you're looking for a place to focus for an hour, a full day, or a longer-term membership, we have flexible options to meet your needs. With coworking desks, a private meeting room (The Hideaway), free tea/coffee, and a laid-back atmosphere, The Cove is the perfect space to work, connect, and create.To enjoy our space, please read and accept the following terms and conditions:

1. Payment and Access

• Booking: Walk-ins are welcome, although we recommend calling ahead to pre-book The Hideaway (private meeting room). 
• Payment Methods:
  We accept both cash and card payments. Payment is collected using Stripe. 
• Prepayment:
  All bookings for The Hideaway must be paid for in advance. Once booked, an invoice will be emailed. Walk-ins can pay after their session. 
• Prepaid Pass:
  Regular users can purchase a pre-paid pass, which provides a set number of visits at a discounted rate. Each visit will be stamped or logged upon arrival. Prepaid passes are non-transferable, valid for six months from the date of purchase, and non-refundable once issued.
• Fees:
  Current fees for desk use, private meeting room bookings, prepaid passes and event hire can be found on our website - www.bambiscove.co.uk 
• Refund Policy:
  Refunds are only available with over 48 hours’ notice prior to the booking, or in case of fault or closure by The Cove.
• Opening Hours:
  We aim to be open Monday to Friday, from 9:00 AM to 5:00 PM. However, these hours are subject to change in the event of unforeseen circumstances. On occasion, it may be necessary to adjust our operating hours or remain closed.

The Cove is managed by two working moms, and there may be times when unexpected events affect our ability to open as scheduled. We kindly ask that you check our website and social media channels regularly for any updates regarding changes to our hours of operation.

Please also note that holiday hours may vary and will be posted online in advance.

2. Facility Use

• Shared Space Etiquette:
  We ask that all members respect the shared space and fellow coworkers:
  • Keep personal belongings within your immediate desk area.
  • Maintain a professional noise level. If you need to take phone calls, please do so quietly or use the private meeting room.
  • Headphones are encouraged for those using audio.
• Tea/Coffee Facilities:
  Complimentary tea and coffee are available to all. Please ensure that the space is kept clean and tidy, wipe down any spillages and leave dirty spoons and mugs in the designated area. 
• Cleanliness:
  We ask that all members and guests leave their workspaces and common areas clean for the next user.
• Internet Usage Policy:
  Our high-speed Wi-Fi is available to all members. Please refrain from excessive data usage or engaging in illegal activities online. Misuse of the internet will result in disciplinary action.
  • Data Security: Members are encouraged to use personal security measures such as VPNs when handling sensitive information. The Cove is not responsible for any data breaches or unauthorized access to personal or business information while using the shared network.

3. Health and Safety

• Contagious Illness Policy:
  If you are feeling unwell with any contagious illness, we ask that you refrain from using The Cove to protect others.
• First Aid:
  Please see Bambi’s Cove First Aid Policy. 
• Fire Safety:
  Please see Bambi’s Cove Fire Safety Policy. 
• Display Screen Equipment:
  While we strive to provide a comfortable and safe environment, The Cove is not responsible for ensuring compliance with individual companies’ Display Screen Equipment (DSE) regulations. Employers are responsible for adhering to health and safety standards, including DSE assessments, for their own employees. It is recommended that businesses using our space remain compliant with applicable health and safety regulations.

4. Equipment Use

• Printer Use:
  A communal printer is available for member use. Please refer to the posted fee structure for printing costs.

5. Code of Conduct

• Professional Behavior:
  All members are expected to maintain respectful communication and professional interactions with fellow coworkers, visitors, and staff.
• Confidentiality:
  The Cove is a shared, professional space where privacy and confidentiality are paramount. Any information overheard or shared within the building must be treated with the utmost discretion and kept confidential. This includes conversations, meetings, and business-related discussions. By using our coworking space, you agree to uphold the integrity of this policy.
• Harassment Policy:
  Harassment of any kind will not be tolerated. If you experience or witness harassment, please report it to management immediately. All reports will be treated seriously, and appropriate actions will be taken.
• Disciplinary Actions:
  Violations of any policies or disruptive behavior will result in being asked to leave the premises. Repeated offenses may result in membership termination.

6. Sustainability and Environmental

• Waste Reduction:
  The Cove is committed to sustainability. We encourage all members to recycle, reduce waste, and conserve energy by turning off devices when not in use.

7. Complaint and Feedback Procedures

• How to Provide Feedback:
  We welcome all feedback to help us improve! You can email us at info@thecovesomerset.co.uk or speak to a member of our team directly. We will do our best to address any concerns or suggestions promptly.

8. Changes to Terms and Conditions

• The Cove reserves the right to update or modify these Terms and Conditions at any time. Members will be notified of any significant changes via email or through updates posted on our website. Continued use of The Cove’s services constitutes acceptance of any updated terms.

By adhering to these policies and procedures, you help ensure that The Cove remains a welcoming, productive, and enjoyable space for all. We look forward to working with you and creating a thriving community together!

Other Important Information
The Cove operates as part of Bambi’s Cove and is covered under Bambi’s Cove’s public liability insurance and venue licences (held by Stewart Booth). However, please note Bambi’s Cove is not responsible for members’ personal belongings. Members are advised to take care of their possessions and, if needed, arrange their own insurance for personal items and equipment.

Bambi’s Cove is registered with the Information Commissioner’s Office (ICO) and complies with UK data protection laws, including GDPR. Your personal data will be handled responsibly and in line with our Privacy Policy. 

Cookies Policy

This website (“Our Site”) uses Cookies and similar technologies in order to distinguish you from other users. By using Cookies, we are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur if you continue using Our Site. If you do not agree to Our Cookie Policy, please stop using Our Site immediately.

1. Definitions and Interpretation
   1.1 In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:

“Cookie”means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;

“Cookie Law”means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”);

“personal data”means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by EU Regulation 2016/679 General Data Protection Regulation (“GDPR”); and

2. How Does Our Site Use Cookies?
   2.1 Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and/or services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
   2.2 By using Our Site, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us.
   2.3 All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:
   2.3.1 Strictly Necessary Cookies
   A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as logging in, your shopping basket, and payment transactions.
   2.3.2 Analytics Cookies
   It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.
   2.3.3 Functionality Cookies
   Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.
   2.3.4 Targeting Cookies
   It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests. Some information gathered by targeting Cookies may also be shared with third parties.
   2.3.5 Third Party Cookies
   Third party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).
   2.3.6 Persistent Cookies
   Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.
   2.3.7 Session Cookies
   Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.
   2.4 Cookies on Our Site are not permanent and will expire as indicated in the table below.
   2.5 For more details of the personal data that We collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy.
   2.6 For more specific details of the Cookies that We use, please refer to the table below.
3. What Cookies Does Our Site Use?
   3.1 Our Site uses analytics services. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products and/or services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
   3.2 The analytics service(s) used by Our Site use(s) analytics Cookies to gather the required information.
4. Consent and Control
   4.1 Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies, unless those Cookies are strictly necessary; however certain features of Our Site may not function fully or as intended.
   4.2 In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
   4.3 The links below provide instructions on how to control Cookies in all mainstream browsers:
   4.3.1 Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB
   4.3.2 Microsoft Internet Explorer: https://support.microsoft.com/en-us/kb/278835
   4.3.3 Microsoft Edge: https://support.microsoft.com/en-gb/products/microsoft-edge (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)
   4.3.4 Safari (macOS): https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac
   4.3.5 Safari (iOS): https://support.apple.com/en-gb/HT201265
   4.3.6 Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences
   4.3.7 Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en (Please refer to your device’s documentation for manufacturers’ own browsers)
5. Changes to this Cookie Policy
   5.1 We may alter this Cookie Policy at any time. If We do so, details of the changes will be highlighted at the top of this page. Any such changes will become binding on you on your first use of Our Site after the changes have been made. You are therefore advised to check this page from time to time.
   5.2 In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.
6. Further Information
   6.1 If you would like to know more about how We use Cookies, please contact Us at hello@bambiscove.co.uk